There was some confusion about what time my appointment was. I had called a few days earlier and changed the appointment date and time. It is a Saturday so it is by appointment only. At I get there at about 8:55 for a 9:00 appointment. Cute in home office. I pull around back like I was instructed during the scheduling call. There is a big sign that says entrance so that is where I enter.
I received the worst customer service here at this center than I have ever received in many years. I could call in 10 times and get 10 different answers to a basica question, such as do you have indoor/outdoor kennels, how much does it cost to board a day etc. Then, in attempting to deal with an error on my bill (they charged me for 4 days instead of 2) the office manager hangs up on me. There is a vet down the road in Honor that I would highly suggest you use and steer clear of this place!
So here is what happened.
I am greeted buy an angry pit bull that immediately attacks one of my dogs. I kick this dog off mine a few times while trying to get back out the door. I get out and put the dogs back in the car.
So I don't usually write reviews, I had to reactivate my account in order to write this.
I call and get a voicemail and leave a very angry voicemail using some words that were chosen poorly. I get a call back about 10 minutes later on my drive home. She tells me that I was a half-hour early for my appointment which is why I was "inappropriately greeted"
Seriously do not take your animals to any other vet in this immediate area! 2 other vets just gave up and said there was nothing we could do. Dr. Jan was our 3rd opinion and has laid out a whole plan of aggressive treatments and things we can try. She has such a positive outlook for my baby dog I feel so much better after seeing her today. I cannot say enough to recommend her!
Now I understand that in my voicemail I was angry and looking back I would have worded it much differently. But still, an angry dog that has access to the reception area at any time seems like a bad idea to me. And that was not an inappropriate greeting, that was a straight up attack.
All Animal Veterinary Center is a US Veterinary Care based in Interlochen, Michigan. All Animal Veterinary Center is located at 18666 Bronson Lake Rd, Interlochen, MI 49643, USA.
Please contact with All Animal Veterinary Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find All Animal Veterinary Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.